Quickstart
Four steps to value
Most teams are triaging real tickets within the first ten minutes.
01
Create your workspace
Sign up and your tenant is provisioned with roles, permissions and an audit trail from commit one.
02
Open your first ticket
Use the desk or the requester portal. Let AI triage set priority and category automatically.
03
Enroll or simulate devices
Add endpoints with a token, or click 'Simulate fleet' to explore RMM and remote sessions instantly.
04
Measure everything
Watch MTTR, SLA compliance and fleet health on the reporting dashboard — export to CSV anytime.
Guides
Browse by topic
Tickets & SLAs
Queues, priorities, escalation policies and the requester portal.
AI teammate
Auto-triage, thread summaries and grounded draft replies.
RMM & remote
Enrollment tokens, heartbeats, health and audited remote sessions.
API & webhooks
The tenant-scoped REST API and event webhooks that power every screen.