THE PLATFORM

One platform. Every IT motion.

210TECHDESK unifies help desk, AI, endpoint management, remote access, automation and reporting — so support and operations teams run modern IT from a single, audited console.

Capabilities

Everything your team needs

Six pillars, one coherent product. No integrations tax, no four-vendor sprawl.

ITSM & Help Desk

Modern ticketing with SLAs, queues, priorities, escalation and a portal built for requesters and technicians alike.

Autonomous AI

A native AI teammate triages inbound tickets, summarizes long threads and drafts grounded replies in seconds.

RMM & Endpoints

Enroll and monitor Windows, macOS and Linux endpoints from one console — health, inventory and status in real time.

Remote Access

Attended and unattended sessions with a full command console and an immutable, audited session recording.

Automation

Codeless playbooks and scripts triggered by ticket events, endpoint signals, schedules or webhooks.

Integrations

Bring your identity, chat, monitoring and PSA tools. Webhooks, REST API and typed adapter interfaces.

Built for

Three operating models. One core.

Whether you run one IT team or a hundred customer tenants, the same primitives — and the same audit — apply.

For Enterprises

Consolidate internal IT and business support on one AI-driven platform with tenant isolation and enterprise-grade audit.

For MSPs

Serve multiple customers from a single pane — per-tenant branding, contracts, SLAs, billing hooks and cross-tenant reporting.

For Internal IT

A support desk, a device fleet console and an automation runtime — without stitching four vendors together.

Measured by default

MTTR, SLA compliance, autonomous resolution rate and FCR — tracked against one operating dashboard.

Zero-trust foundations

Multi-tenant isolation at the data layer, encrypted secrets, MFA everywhere and an append-only audit trail.

Fast to value

Bring your team in minutes. Simulate a fleet, open a ticket and let the AI draft the first reply today.

Ready to modernize your IT?

Start free — no credit card required. Bring your team in minutes.

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